Shipping Policy

1. Where we ship

We currently ship to serviceable pincodes across India through our trusted courier partners. We do not ship internationally at this time.

If your pincode isn't serviceable, you'll be informed at checkout or contacted by our team before dispatch.

2. Shipping charges

We offer free shipping on all orders delivered within India. Any applicable charges, if introduced in future, will always be shown clearly at checkout before you place your order.

3. Order processing

• Orders are packed and dispatched within 2 business days of being placed, excluding Sundays and public holidays.
• During sales or festive periods, dispatch may take up to 7 business days.
• Orders placed after business hours or on holidays are processed on the next business day.
• Larger orders may occasionally be shipped in more than one package, at no extra cost to you.

4. Delivery timelines

Once dispatched, orders are usually delivered within:

These are estimates. Delivery may be delayed by weather, festivals, strikes, courier issues or other events outside our control. We'll keep you updated if there's a significant delay.

5. Cash on Delivery (COD)

• COD is available on most serviceable pincodes. Availability is confirmed at checkout.
• Pay ₹159 online to confirm your order, and the rest at delivery. There are no extra COD charges.
• Please keep the balance amount ready, as delivery partners may not carry change. Some partners also accept UPI at the door.
• Prefer to pay online? Pay the full amount by UPI or Net Banking and get an extra 5% instant discount.

6. Order tracking

As soon as your order is dispatched, you'll receive the tracking link by email and/or SMS/WhatsApp. You can also see your order status by signing in to your account.

7. Changing your address

Please double-check your address and phone number at checkout. If you need to change them, contact us before your order is dispatched. Once shipped, we may not be able to change the delivery address.

8. Failed or undelivered orders

Our courier partner will try to contact you if they can't deliver. An order may be returned to us if:

• the address is incorrect or incomplete,
• you can't be reached on the phone number provided, or
• the delivery is refused.

If this happens, we'll get in touch to arrange re-delivery. For prepaid orders that can't be delivered, we'll refund the order value as per our Refund Policy.

9. Damaged or tampered packages

Every order is packed securely to protect it in transit. At delivery:

• If the outer package looks tampered with or badly damaged, please refuse delivery or note it with the delivery partner.
• If you find damage or missing items after opening, report it within 48 hours of delivery with photos, and an unboxing video if available.

We'll arrange a replacement or refund as per our Refund Policy.

10. Contact us

For any question about your shipment: