Refund & Return Policy

1. When you can request a return

We accept return, replacement or refund requests only in these cases:

• Damaged product: the bottle, seal or softgels arrived broken, leaking or damaged.
• Tampered packaging: the outer box or safety seal was opened or tampered with before delivery.
• Wrong product: you received a different product or pack size from what you ordered.
• Expired product: the product was past its expiry date when delivered.
• Missing items: part of your order is missing from the package.

Each request must be reported within 48 hours of delivery.

2. Non-returnable cases

For hygiene and safety reasons, supplements cannot be resold once they leave our warehouse. We are unable to accept returns or refunds for:

• Products that have been opened, used or partly consumed, unless they were damaged, wrong or expired on arrival.
• Change of mind, taste preference or personal dislike of the product.
• Requests raised more than 48 hours after delivery.
• Products without the original packaging or invoice.
• Damage caused by improper storage, misuse or negligence after delivery.
• Products with removed or altered batch numbers, labels or price tags.

3. How to raise a request

Email support@coreprime.co.in or WhatsApp us at +91 88502 53968 within 48 hours of delivery, with:

• Your order number.
• Clear photos of the product, the outer packaging and the shipping label.
• An unboxing video, if available. This helps us resolve damage claims much faster.
• A short description of the issue.

We'll acknowledge your request within 1 working day.

4. Verification & return pickup

Our team reviews your photos and details. If we need the product back, we'll arrange a reverse pickup at no cost to you. Please keep the product in its original packaging until the pickup is done.

Once the returned product reaches us and passes our quality check, we'll confirm your replacement or refund. The full return process usually takes 10–15 business days.

5. Replacements

For approved requests, we'll ship a replacement of the same product and pack size at no extra charge. If the product is out of stock, we'll offer you a full refund instead.

6. Refund timelines

Approved refunds are issued to your original payment method:

The exact time for the money to appear in your account depends on your bank or payment provider. Shipping charges, if any were paid, are refunded along with the product amount for approved claims.

7. Cash on Delivery (COD) orders

We can't refund in cash. For approved refunds on COD orders, we'll ask for your bank account details or UPI ID and transfer the amount within 3–5 business days after approval.

Please accept COD orders only if you intend to buy. Repeatedly refused COD deliveries may lead to COD being unavailable for future orders.

8. Order cancellation

• Before dispatch: you can cancel by emailing or WhatsApping us with your order number. Prepaid orders get a full refund to the original payment method.
• After dispatch: the order can no longer be cancelled. You may refuse delivery, but the return policy above applies.

We may cancel an order in rare cases, such as stock issues, pricing errors or suspected fraud. If this happens, you'll receive a full refund.

9. Contact us

For any question about returns, refunds or cancellations: