Privacy Policy

1. Who we are

COREPRIME is a brand marketed by Pegaso Traders, Oshiwara, Jogeshwari West, Mumbai 400102, Maharashtra, India ("COREPRIME", "we", "us", "our"). This policy explains how we collect, use, share and protect your personal data when you visit coreprime.co.in, place an order, or contact us.

We process personal data in line with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules made under them. By using our website, you agree to this policy.

2. Information we collect

Information you give us

• Contact details: name, email address, phone number, billing and shipping address.
• Account details: login email and saved addresses, if you create an account.
• Order details: products purchased, order value and order history.
• Messages: anything you send us through the contact form, email, phone or WhatsApp.
• Reviews: ratings, comments and photos you choose to share.

Information collected automatically

• Device and usage data: IP address, browser, device type, pages viewed, items added to cart and approximate location.

Payment information

Payments are processed securely by our payment partners. We do not store your card, UPI or net banking details on our systems.

3. How we use your information

• To process, ship and deliver your orders, including Cash on Delivery orders.
• To send order confirmations, shipping updates and invoices.
• To respond to your questions, complaints and return or refund requests.
• To run and improve our website, products and customer experience.
• To prevent fraud, misuse and unauthorised transactions.
• To send offers and updates, only where you have agreed to receive them.
• To meet our legal, tax and accounting obligations.

4. Who we share it with

We do not sell or rent your personal data. We share it only with trusted partners who help us run our business, and only as much as they need:

• Shopify: our e-commerce platform, which hosts our store and processes order data. See Shopify's Privacy Policy.
• Payment gateways: to process your online payments securely.
• Courier and logistics partners: your name, address and phone number, so they can deliver your order.
• Communication tools: email, SMS and WhatsApp service providers, to send order updates.
• Analytics and advertising partners such as Google and Meta, to understand site usage and show relevant ads.
• Government or legal authorities, when required by law or to protect our rights.

Some of these partners may store data on servers outside India. Where that happens, we rely on them to protect it with appropriate safeguards, as permitted under Indian law.

5. Cookies

Our website uses cookies and similar technologies to keep your cart working, remember your preferences, keep the site secure, and measure how the site is used. Some cookies are set by our analytics and advertising partners.

You can block or delete cookies in your browser settings. If you do, some parts of the site, such as the cart and checkout, may not work properly.

6. Storage & security

We use reasonable security practices, including encrypted (HTTPS) connections and access controls, to protect your personal data. However, no method of transmission over the internet is completely secure. If a personal data breach affects you, we will inform you and the relevant authorities as required by law.

7. How long we keep your data

We keep your personal data only as long as needed for the purposes in this policy. Order and invoice records are kept for the period required under applicable tax and accounting laws. Marketing data is kept until you unsubscribe or withdraw consent. When data is no longer needed, we delete or anonymise it.

8. Your rights

Under Indian data protection law, you have the right to:

• Access a summary of the personal data we hold about you.
• Correct or update inaccurate or incomplete data.
• Erase your data, unless we must keep it by law.
• Withdraw consent at any time, for example to stop marketing messages.
• Raise a grievance with us about how your data is handled.
• Nominate another person to exercise your rights in case of death or incapacity.

To use any of these rights, email support@coreprime.co.in. We may need to verify your identity first, and we aim to respond within 30 days. If you are not satisfied with our response, you may approach the Data Protection Board of India.

9. Children

Our website and products are intended for adults. We do not knowingly collect personal data from anyone under 18 without verifiable consent from a parent or legal guardian. If you believe a child has shared data with us, please contact us and we will delete it.

10. Marketing communications

If you sign up for our newsletter or opt in at checkout, we may send you offers and updates by email, SMS or WhatsApp. You can unsubscribe anytime using the link in our emails, by replying "STOP" to our messages, or by contacting us.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the "Last updated" date at the top. Significant changes will be highlighted on our website.

12. Grievance officer & contact

For any questions, requests or complaints about your personal data, contact our Grievance Officer: